Website: https://lunakora.com
At Lunakora, customer satisfaction is important to us. This Refund & Cancellation Policy outlines the terms under which orders may be cancelled, returned, or refunded.
By placing an order on our website, you agree to the terms below.
1. Order Cancellation
1.1 Cancellation Before Shipping
- Orders can be cancelled within 24 hours of placing the order or before the order is shipped.
- To request cancellation, please contact us immediately at rajkanera01@gmail.com
- If the order has not been processed or shipped, a full refund will be issued.
1.2 Cancellation After Shipping
- Once the order has been shipped, cancellation is not possible.
- You may request a return after delivery (if eligible under our return policy).
2. Return Policy
You may request a return if:
- The product is damaged during delivery
- You received the wrong item
- The product has a manufacturing defect
Return Conditions:
- The return request must be made within 7 days of delivery.
- The product must be unused, unwashed, and in its original packaging.
- All tags and invoices must be included.
We reserve the right to reject returns that do not meet these conditions.
3. Non-Returnable Items
The following items are not eligible for return:
- Customized or personalized products
- Products purchased during clearance or sale (if marked non-returnable)
- Used, damaged, or altered products
- Items returned without original packaging
4. Refund Process
Once we receive and inspect the returned product:
- You will be notified via email regarding approval or rejection.
- If approved, the refund will be processed within 7–10 business days.
- Refunds will be credited to the original payment method.
Please note:
- Shipping charges (if any) are non-refundable.
- Payment gateway charges may be deducted where applicable.
5. Late or Missing Refunds
If you have not received your refund:
- Check your bank account again.
- Contact your bank or card provider (processing times may vary).
- If the issue persists, contact us at rajkanera01@gmail.com
6. Damaged or Incorrect Products
If you receive a damaged or incorrect item:
- Contact us within 48 hours of delivery.
- Share clear photos or videos as proof.
- We will arrange a replacement or refund after verification.
7. Contact Us
For any refund, cancellation, or return queries, contact:
Lunakora
Email: rajkanera01@gmail.com
Website: https://lunakora.com
